Assistant General Manager

The salaried Assistant General Manager is responsible for supporting the General Manager in the implementation and procedures at the property

PRIMARY DUTIES & RESPONSIBILITIES:

This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive.

• Service Mindset: Smile and greet guests promptly when they enter the lobby, answer questions regarding property and local amenities
• Positive Guest Experience: Assist guests with requests and problems related to their stay at the property
• Support Clean Team and Welcome Team: May perform duties from other property positions as needed or at the direction of the General Manager in order to maintain proper operations of the property
• Quality Adherence: Provide a great guest experience as outlined in the Customer Service Manual including:
• Process guest registration, computing and collecting payments, verification of credit card transactions
• Transmit and receive messages via telephone and fax machine
• Read and run various reports
• Make and confirm guest reservations as well as maintain records of assigned and available rooms
• Sort and rack incoming messages and mail
• Maintain appearance of front lobby
• Safeguard all IPI Assets: Adhere to and comply with all company policies, practices, procedures and guidelines as outlined in the Safety and Security Manual
• Other duties: as assigned by General Manager, Area Manager and/or other management which may include cross functional job duties