Housekeeping
The Housekeeper is required to clean the rooms and grounds of the property as assigned by the Head Housekeeper or General Manager
PRIMARY DUTIES & RESPONSIBILITIES:
This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive.
- Service Mindset: Smile and greet guests promptly when they enter the lobby, answer questions regarding property and local amenities
- Positive Guest Experience: Assist guests with requests and problems related to their stay at the property
- Support Clean Team and Welcome Team: May perform duties from other property positions as needed or at the direction of the General Manager in order to maintain proper operations of the property
- Quality Adherence: Provide a great guest experience as outlined in the Customer Service Manual including:
- Process guest registration, computing and collecting payments, verification of credit card transactions
- Transmit and receive messages via telephone and fax machine
- Read and run various reports
- Make and confirm guest reservations as well as maintain records of assigned and available rooms
- Sort and rack incoming messages and mail
- Maintain appearance of front lobby
- Safeguard all IPI Assets: Adhere to and comply with all company policies, practices, procedures and guidelines as outlined in the Safety and Security Manual
- Other duties: as assigned by General Manager, Area Manager and/or other management which may include cross functional job duties